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Service Oriented Business Model

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What is a Service-Oriented Business Model?

A service-oriented business model is one in which an organization provides services to customers instead of creating and selling products. These services are typically delivered through by an online platform, such as a website or mobile app, Outsourcing services, Ticketing services, Customer services, Translate and Data Entry services...etc.  

Benefits of being Service-Oriented business model

01

Higher customer retention rates

02

Increased sales

03

Positive word of mouth referrals

04

Better reviews

05

Product-customer alignment

Risks of neglecting Service-Oriented Business Model

01

Social media

backlash

02

Building the wrong product

03

Unsuccessful

marketing

04

Unhappy customers

05

No Trust and loyalty from customers

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