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Service Oriented Business Model

What is a Service-Oriented Business Model?
A service-oriented business model is one in which an organization provides services to customers instead of creating and selling products. These services are typically delivered through by an online platform, such as a website or mobile app, Outsourcing services, Ticketing services, Customer services, Translate and Data Entry services...etc.
Benefits of being Service-Oriented business model
01
Higher customer retention rates
02
Increased sales
03
Positive word of mouth referrals
04
Better reviews
05
Product-customer alignment
Risks of neglecting Service-Oriented Business Model
01
Social media
backlash
02
Building the wrong product
03
Unsuccessful
marketing
04
Unhappy customers
05
No Trust and loyalty from customers
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